In a recent blog post Dan Theobald (Business Analyst, HP Information Management team) details the use case of OnePlaceMail in a SharePoint/HP TRIM environment for achieving records management of email records.
Dan continues to explain in detail how HP are internally using OnePlaceMail in a collaborative Help Desk solution built on SharePoint. In this solution OnePlaceMail delivers the front line interface to Help Desk personnel for capturing initial Help Desk tickets, follow up correspondence and also provides access to the information stored in the Help Desk system (SharePoint) directly from within Outlook.
It’s great to hear of these real world scenarios where OnePlaceMail is adding real value, and users are compelled enough to blog about their great experiences with the product! It drives us to make it even better.